Where can I view my order history? Please see all of your orders listed within our Order Tracker here: https://www.ultrafootball.com/pages/order-tracker or within your accounts section here: https://www.ultrafootball.com/account #orders Mar 28.21
Club Zone Codes Club codes will be emailed through. Please check your junk emails as it may be in there! Families of 2 players or more, the codes... #clubzone Mar 09.21
Can I combine family orders? No. Each registered player needs to do a separate order. #clubzone Mar 09.21
How do I order my kit? The kit ordering process follows: Returning players need to log into their Ultra Football account. New players will need to create an account and register for Club... #clubzone Mar 09.21
Apparel Printing Terms & Conditions Items with custom printing cannot be exchanged or refunded unless the product is faulty. We accept no responsibility once replica apparel has been printed, in... #returns Sep 14.20
How long does it take? Click & Collect orders can take up to 3 working days before ready for collection. Wait to hear from us to confirm it is ready... #clickcollect Jun 10.20
Can I return my order In-store? Yes you can return in-store. Please take your items along with your receipt or order confirmation email when returning in-store. #popular #returns Dec 06.19
What is click and collect? Shop online and pick up for free in-store. Choose your products online, select Click & Collect and wait to hear from us. Once ready, you'll be... #clickcollect Nov 14.18
How do I select a store for collection? In the checkout process, under the shipping options, you will be able to select your preferred location to collect your order. #clickcollect Nov 14.18
Where can I collect my order? You can collect your order from two locations currently, our concept store in Sydney or our warehouse in Melbourne. Click here for more information on... #clickcollect Nov 14.18
When can I collect my order? To collect your order, wait to hear from us via email confirming that your order is ready for collection (please check your junk email). Bring... #clickcollect Nov 14.18
What do I need to present when collecting my order? Bring with you your order confirmation along with some photo identification and head to the in-store collection desk #clickcollect Nov 14.18
Can someone else collect my order on my behalf? Yes, all they will need is a copy of the order confirmation email and photo ID, so that the store can make a note of who collected the order. #clickcollect Nov 14.18
How long do I have to collect my order? Once your order is ready for collection and you’ve been notified, the store will hold your order for 30 days. #clickcollect Nov 14.18
Can I Cancel my order? Prior to an order being marked as 'shipped' we are able to cancel individual items or the entire order. If an item or order is cancelled,... #general Nov 13.18
How do I apply a discount code? Discount coupons can be added at any stage during the customer checkout process. After the coupon code has been applied your discount amount will be... #general Nov 13.18
Can I change the shipping address on my order? Yes, you can— please notify us as soon as possible before an order is sent out so you can avoid delays. #general Oct 30.18
What sizes do you stock? For our full range in sizes, please see our size guides for clothing and shoe size here. Please note we list our footwear using US shoe size and clothing... #general Aug 06.20
What currency are the prices on your site shown in? All product prices on the website are shown in Australian Dollars. #payment Apr 11.16
Do I have to pay to return my package? Yes you do. The only exception being if there is a problem with the item that Ultra Football provided e.g. the item is faulty or... #returns Apr 11.16
What do I do if my order is faulty? Please contact us ASAP if you suspect that the item you purchased from Ultra Football is faulty. If the age of your item falls within... #returns Apr 11.16
Can I return personalised items? We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Product... #returns Apr 11.16
What if the colour of my item doesn’t match that of what I purchased? Ultra Football will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours... #returns Apr 11.16
Can I get a refund, exchange or store credit? Refunds are only available on faulty items, otherwise, we will happily facilitate an online store credit for returned orders. #popular #returns Apr 11.16
Which postage company do you use? Domestic (Australia-Wide): All domestic orders are shipped via Australia Post #shipping Apr 11.16
If there is a problem with receiving my package who do I contact? Go to our Contact Us page to get in touch. #shipping Apr 11.16
How long will it take to receive my refund? Note that refunds are only available on faulty items. Please allow 10 days from the day you return your product for your account to be... #returns Jan 07.19
How long do I have to return my order? Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging). #returns Apr 11.16
