Returns

• Items with custom printing cannot be exchanged or refunded unless the product is faulty.
• We accept no responsibility once replica apparel has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.
• Please be aware that our supplier for lettering does not supply any special characters, such as accents, ç or ñ.
• Please allow 5-10 working days for delivery.
• Reminder: The squad numbers that will be used on tour are not necessarily the final squad numbers for the upcoming season.

Yes you can return in-store. Please take your items along with your receipt or order confirmation email when returning in-store.

Yes you do. The only exception being if there is a problem with the item that Ultra Football provided e.g. the item is faulty or defected in some way. See ‘What do I do if my order is faulty’ for further info.

Please contact us ASAP if you suspect that the item you purchased from Ultra Football is faulty. If the age of your item falls within certain guidelines, it will be inspected by our Product Assessments team - and if the item is deemed to be faulty due to manufacturing or fabric defect, Ultra Football will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his number or leaves a club.

We are also unable to accept returns on any Club Zone products that have had team logos or player personalisation printed on to the item. 

Ultra Football will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.

Refunds are only available on faulty items, otherwise, we will happily facilitate an online store credit for returned orders.

Note that refunds are only available on faulty items. Please allow 10 days from the day you return your product for your account to be credited or your exchange credit to be issued.

Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging).

Yes you can, however, Ultra Football is unable to accept items that have had the tags removed, have been personalised, worn, washed or have the original box packaging damaged. Change of mind returns only apply to items in a resalable condition during which Ultra Football will either exchange the item for online store credit or exchange for an item of equal value.

You can return via ParcelPoint, Australia Post or In-store. See the returns page for full details and to start your return.